MB-230 LATEST TEST COST - PASS4SURE MB-230 PASS GUIDE

MB-230 Latest Test Cost - Pass4sure MB-230 Pass Guide

MB-230 Latest Test Cost - Pass4sure MB-230 Pass Guide

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2025 Latest TestSimulate MB-230 PDF Dumps and MB-230 Exam Engine Free Share: https://drive.google.com/open?id=1d9cMBc93gHPY2XSeiIUZ3b3T8SPuqeqq

What is more difficult is not only passing the Microsoft MB-230 Certification Exam, but the acute anxiety and the excessive burden also make the candidate nervous to qualify for the Microsoft Dynamics 365 Customer Service Functional Consultant certification. If you are going through the same tough challenge, do not worry because Microsoft is here to assist you.

Skills measured

  • Manage cases and Knowledge Management (20-25%)
  • Implement Omnichannel for Customer Service (30-35%)
  • Manage analytics (10-15%)
  • Manage queues, entitlements, and service-level agreements (SLAs) (15-20%)
  • Implement scheduling (10-15%)

Microsoft MB-230 certification exam is a great opportunity for professionals who want to enhance their skills and knowledge in customer service solutions using Microsoft Dynamics 365. Microsoft Dynamics 365 Customer Service Functional Consultant certification exam covers essential topics related to designing and implementing effective customer service solutions, and passing MB-230 Exam can lead to earning the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification. It is an excellent way for professionals to demonstrate their skills and knowledge and advance their careers in customer service solutions.

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Get 100% Success Rate by using Latest Microsoft MB-230 Questions

While making revisions and modifications to the Microsoft MB-230 practice exam, our team takes reports from over 90,000 professionals worldwide to make the Microsoft MB-230 Exam Questions foolproof. To make you capable of preparing for the MB-230 exam smoothly, we provide actual Microsoft MB-230 exam dumps.

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q228-Q233):

NEW QUESTION # 228
You are implementing Omnichannel for Customer Service for a company.
The company wants agents to serve customers through both the company's portal and Facebook page.
You need to enable the appropriate channels.
Which two channels should you enable? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

  • A. Social channels
  • B. WhatsApp
  • C. Facebook
  • D. SMS channels
  • E. Chat

Answer: C,E


NEW QUESTION # 229
You need to create the SLAs.
Which three SLAs should you create? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

  • A. SLA with 24 hours as the failure time and no warning
  • B. SLA with 24 hours as the failure time and a two-hour warning
  • C. SLA with 6 hours as the failure time and no warning
  • D. SLA with one hour as the failure time and no warning
  • E. SLA with 6 hours as the failure time and a one-hour warning

Answer: B,D,E

Explanation:
Explanation
Text Description automatically generated
An email alert must be sent to representatives for SLA violations as follows: HMO 2 hours prior and PPO 1 hour prior.


NEW QUESTION # 230
A fitness company has several locations.
The company implements Dynamics 365 Customer Service and uses it to schedule personal trainer sessions with customers.
Customers report the following issues:
- Customers are assigned personal trainers who do not reside at the customer's location.
- Customers are assigned personal trainers during the trainers' non-working hours.
You need to resolve the issues.
Which two settings should you configure? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A. Fulfillment Preferences
  • B. Work Hours
  • C. facility resources
  • D. Customer Service Calendar
  • E. resource skills

Answer: B,D

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-service/resources-service-scheduling


NEW QUESTION # 231
You need to set up users with permissions to use the digital messaging channels.
Which role should you assign to each user? To answer, drag the appropriate roles to the correct groups of users. Each role may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/omnichannel-agent-overview
https://docs.microsoft.com/en-us/dynamics365-release-plan/2020wave1/dynamics365-customer-service/omnichannel-supervisor-experience-enhancements
https://docs.microsoft.com/en-us/dynamics365-release-plan/2021wave1/service/dynamics365-customer-service/agent-productivity


NEW QUESTION # 232
You need to add SLA timers to the Case form.
Which two options should you configure? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

  • A. Create field in case entity with lookup to SLA KPI Instance.
  • B. Create SLA KPI Instance entity.
  • C. Insert subgrid from the SLA KPI Instance entity into the Case Main form.
  • D. Create Quick View Form in SLA KPI Instance entity.
  • E. Create Quick View Form in Case entity with reference to the SLA KPI Instance entity.

Answer: A,C

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/add-timer-control-case-form-track-time-against


NEW QUESTION # 233
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